Frequently Asked Questions
What is your turn around time?
We strive to turn photos around next day and on occasion two days. Because of the longer processing time for videos, 1-3 days of editing time may be required.
What is a typical shot list?
Every home is different. We try to play to each homes strengths and provide enough photos to entice a buyer's curiosity. We have seen that too many photos may provide too much information and may even preclude a showing! On average however a shoot will consist of 20-30 photos and document enough of the property to draw interest without giving it all away.
2-4 Photos for Exteriors
2-3 Photos for Kitchen
3-4 Photos for Main Living Area
2 Photos for Master Bedroom
1-2 Photos Per Bedroom
1 Photo per Bathroom
1-2 Photos for Master Bath
1 Laundry Room
1 Office Space
Closets and garages will not be photographed unless specifically requested.
Is your drone legal to fly?
There are a number of legal requirements for UAS or Drones to conduct commercial flights inside the National Air Space. Pilot In Command and FAA Licenses, Airspace Restrictions, Communication, Visual Observers, Speed, Altitude, and Weight limits...the list seems to grow daily. Within the greater Charleston area there are also 4 airports (KCHS, KLRO, KJZI, and KDYB) which may or may not affect your property. Many others may offer aerial imaging services, but they also risk potential FAA, local, or municipal action or fines without the proper credentials. You can rest assured that we are fully authorized and will work with Air Traffic Control or local authorities as needed to conduct safe and legal flights.
Will you help stage the property?
All properties will be shot "As Is". We will make a reasonable effort to remove litter, stray objects, etc. from the rooms;
however please note that this does not include things like making beds or arranging furniture. Agents are expected to have the property staging and cleaning completed prior to the photo shoot. Your input is important when choosing the best rooms and angles to photograph. Absent your input, we will use his/her best judgment and experience to decide how best to photograph the property.
Do I need to be there?
Not necessarily. We do enjoy the company and would be happy to explain the process of what it is I do to help document your property. We also like to review the house with you with the owner or tenants and review the shot list of what we both believe to be appropriate. If time is an issue however, we're certainly capable of capturing the highlights of the home that we feel are important. However, if there are "needed" shots, you'll need to let us know what those are in advance.
Cancellation, No-Show and Inclement Weather
If cancellation or re-scheduling is necessary, please do so with a minimum of 24 hours notice. Any shoot cancelled within 24 hours of a booked appointment is subject to a $50 Cancellation Fee. Arriving late beyond 30 minutes to an appointment will be considered a cancellation, and will be billed at the full rate of the shoot. Every effort will be made to accommodate a rescheduling. In the event of inclement weather preventing exterior photography, interiors will still be shot and exteriors rescheduled for the next available day.
What tips do you have to better show off a property?
For a full .pdf of tips and tricks that you can provide a client visit:
Here are the top tips to promote your property with photography.
a. All lights should be on. Professional Cameras are remarkably sensitive. While they're capable of shooting well into the night, higher noise may be seen in the photo if a room is too dark. HDR will remove most of this but the soft shadows also add warmth.
b. Use the same color temperature bulb throughout the house if possible. At a minimum try to lights in the same room the same color temperature. With so many light options these days it's hard to keep track of what you've got around the house and in what room. CFL, LED, Incandescant, Fluorescent. Pick one for a particular set and keep a few spares handy.
c. Blinds should be open but facing up. Unless there is a view we're trying to capture of course. Open blinds allow natural light to come through the house and having them up reduces some of the highlights caused through the windows. It also prevents some unsightly outdoor features from being seen.
d. Declutter! Any stager will tell you the same. 2-3 items on the kitchen countertop, fantastic. 20+ invites the buyer to think there isn't storage. The same principal goes for bedrooms, baths, etc.
e. Straighten and Pick Up. We've seen houses in all shapes, sizes, and conditions. Those that come out shining are those that have had a little effort put in. I'll certainly help where I can to move minor details around for a shoot, but we can't rearrange rooms, moving boxes, furniture, etc.
f. Grass Cut - Landscape should have curb appeal and a freshly mowed lawn (within 2-3 days) always looks nice for exterior photos